Shipping & returns

Plain brown box. Zero clues.

Your delivery looks like every other delivery on your street. No logos. No labels. No "Adam's Toy Box" on the customs form. Just a package.

What anyone else sees

  • Card statementATB STORE
  • Shipping labelNo store name
  • Customs formNo store name
  • The boxPlain brown

Privacy first

Your card statement just says ATB STORE.

Nothing on the charge. Nothing on the customs forms. Nothing on the shipping label.

Whoever picks up the package (your roommate, your partner, your mom) has zero idea what's inside.

Discretion is the reason a lot of you shop with us. We take it seriously.

Genuine products only

No fakes, imitations or cheap knockoffs. Every product we sell is the real thing, which keeps it safe and keeps the quality you paid for.

Ships from the USA

Every order leaves our warehouse in Colorado and travels with UPS, FedEx or USPS.

Order to doorstep

Most orders arrive in about 5 days.

Orders ship in 1-2 business days from our warehouse, then 4-5 business days for US standard delivery. Place your order before 2pm Eastern on a weekday and we usually ship same day.

  1. 01

    Order

    Before 2pm Eastern on a weekday, it usually ships the same day.

  2. 02

    Pack

    1-2 business days in our warehouse, into a plain box.

  3. 03

    Ship

    Your tracking number lands in your inbox the moment the carrier has it.

  4. 04

    Doorstep

    4-5 business days for US standard delivery.

Eyes on it

Tracking from the moment we hand it off.

You'll get an email with your tracking number the second we hand your package to the carrier. Set up push notifications, manage your orders, and reach support from the Help Center.

Visit Help Center

A little reward

Free shipping over $99.

Spend a hair more, ship for free. Math we both like. The progress bar in your cart tracks how close you are at a glance.

US orders, standard shipping.

If you're a nerd about it

Rates by zone.

Standard pricing. Exact rates are calculated at checkout based on weight and destination.

United States continental

  • Standard4-5 business daysfrom $7.95
  • Express2-3 business daysfrom $14.87
  • 3-Day Select3 business daysfrom $15.55

US Territories AK, HI, PR, Guam, USVI

  • Standardby package size$12 – $22

Canada

  • Standard7-10 business days, by size$12.50 – $25

International rest of world

  • Standard7-10 business days, by destination and size$23.50 – $49.99

We ship globally

We ship to most countries worldwide. If yours isn't an option at checkout, drop us a note in the Help Center and we'll see what we can do.

Visit Help Center

Duties and taxes

Outside the US, extra taxes and duties may apply when your order arrives. They're set by your country, and we make every effort to avoid them.

Returns & replacements

Something wrong? We make it right.

Toys are personal, so we never resell anything that's been used, and most sales are final once a product is opened. If you're unhappy with an order, talk to us first. Here's what we can do.

Faulty or broken? We replace it.

If a product arrives damaged or doesn't work, send us your order number with a photo or short video of the problem within 30 days of delivery. Once we've seen it, we send a replacement.

Still sealed? You have 30 days.

Unused items in their original, sealed packaging can come back within 30 days of delivery for a refund to your original payment method. Return shipping is on you.

Final sale

  • Opened or unsealed toys, and anything that touches the body
  • Underwear
  • Gift cards

A dented box isn't a damaged product.

Boxes get knocked around in transit, which is beyond our control, so we can't refund for box damage alone. If the product inside is damaged, that's a replacement.

How to start a return

Read the full refund policy
  1. 01

    Message us

    Open the Help Center with your order number. For a faulty item, add a photo or short video.

  2. 02

    We reply with next steps

    A replacement for a faulty item, or the return address for a sealed one. Please don't send anything back before you hear from us.

  3. 03

    Refund or replacement

    Refunds go back to your original payment method once the return arrives and is checked.

The honest part

Sometimes packages take their time.

Delivery estimates are estimates. Customs processing, weather and carrier hiccups are beyond our control.

If your package is more than a few days past its ETA, ping the Help Center and we'll chase the carrier on your behalf.

Questions? We're here for it.

Tracking, returns, an address change or anything else.

Visit Help Center